FAQs

Do I qualify for home-based visits?

If you have difficulty getting to a doctor on either a temporary or permanent basis, you may qualify for in-home medical visits. We accept Medicare and most insurance. To find out if you are eligible for care, contact our staff at (number) or by submitting a (link) contact form.

What types of insurance do you accept? Can I use my secondary insurance? What if I don’t have insurance?

Just like a visit to a clinic, Medicare usually covers 80% of the cost of home-based primary care visits.  The patient or their secondary insurance is responsible for co-payments and/or deductibles. We also accept private payment for services.

Will my visits be scheduled regularly or on an “as-needed” basis?

Most of our patients have multiple chronic conditions and benefit from routine vs. urgent visits. However, the visit schedule is based on the specific, personalized needs of each person.  Regular visits have been shown to reduce unnecessary ED visits and hospital admissions.

Will my ALC Primary Care@Home provider be my primary care provider or will I still see my regular care provider?

You can still see your primary doctor on an intermittent basis. However, most patients have one of the providers from ALC Primary Care@Home become their primary care provider.

How will I be notified of upcoming visits?

One of our schedulers will contact you or a designated person prior to appointment. You can always call the office and request an appointment.

What if I have a question after hours or on a weekend?

One of our clinicians is on call after hours, weekends and holidays. You may speak to the after hours clinician if you have an urgent issue that cannot wait until the next business day. The on-call clinician can provide phone consultation, triage, treatment and referral if needed.

How do I reach my provider?

Contact information is provided in the Patient Welcome Packet, along with complete information on patient services and available resources